Job Purpose
As a CSR, you will be responsible for delivering high-quality support to our customers. This includes managing allocated customer accounts, coordinating the learner journey, supporting internal compliance, and maintaining accurate records.
You will work closely with other CSRs and stakeholders to ensure smooth daily operations and a consistent customer experience.
Key Responsibilities
Customer Support
* Manage a dedicated group of customers across a range of business sizes and types.
* Handle queries via phone and email, ensuring timely and professional resolution.
* Assist with on boarding, registration, scheduling, and certification activities.
Awarding Organisation & End Point Assessment Organisation Operational Activities
* Support candidate registration, gateway validation, and certification processes.
* Use administration systems to input, track, and maintain customer data.
* Follow all standard operating procedures to ensure regulatory compliance.
Data and Record Management
* Ensure data accuracy and timely updates to customer and learner records.
* Generate basic reports or updates as required by the Operations Manager.
Collaboration
* Work with the Quality and Product teams to resolve issues and improve service delivery.
* Provide deputy coverage for colleagues during periods of absence.
Person Specification
Essential
* Customer service experience.
* Strong verbal and written communication skills.
* High attention to detail and accuracy.
* Confidence working with multiple digital platforms.
Desirable
* Knowledge of regulated awarding or EPA environments.
* Understanding of the apprenticeship and qualification landscape.
* Previous experience in education, training or compliance setting.
Please note this job listing may be closed early, it is advised to get applications in as early possible.
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Application question(s):
* Can you confirm that you understand this is an office-based job, Monday to Friday, 9-5.
Experience:
* customer service: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person