Overview
The post holder will provide administration duties and will lead and co-ordinate booking for all areas to support the efficient running of the Cardio-Respiratory Department within the Medical Division at the Calderdale and Huddersfield NHS Foundation Trust. They will demonstrate excellent communication, operational and interpersonal skills. The post holder will be required where necessary to book all areas of diagnostic Cardiology and Respiratory, including Specialist Cardiology Clinics, Echocardiography, Invasive, Non-Invasive and Respiratory services.
Responsibilities
* Provide administrative support for specialist booking and clinic management of Echo, Non-Invasive, Invasive, Respiratory, and specialist Cardiology clinics, working in conjunction with the Physiologist Service Leads, ensuring they are fully utilised and that all national and local guidelines on waiting list standards are met.
* Share knowledge and experience with colleagues.
* Greet patients/visitors in a polite and professional manner; accurately confirm patient details, amend in real time where necessary; direct patients to the correct waiting areas.
* Attend cardio-respiratory reception areas as required.
* Answer the telephone promptly and courteously when dealing with external or internal customers; ensure that all messages are dealt with promptly and that demographic details are accurately recorded.
* Contact patients by telephone to remind them of pending appointments; cancel, change or rebook appointments; renegotiate where possible.
Organisation and Services
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary, as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS—yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in changes to local community needs, in striving to be the best, and in putting their patients first.
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