Location
Stoke-on-Trent + Hybrid (Hybrid working approach)
Salary
Excellent basic salary plus bonus and Vodafone benefits
Working Hours
Full time 37.5 hours per week – Monday to Friday
Hybrid Working
Work in the office 2‑3 days each week, for at least 8 days per month. Work with line manager to understand expectations.
What You’ll Do
Act as the key Business Continuity coordinator for Consumer Operations, working across retail stores and onshore/offshore contact centres to ensure preparedness for disruptions. Lead the Consumer Operations Business Continuity Plan and Business Impact Analysis, keeping them accurate and up to date. Work closely with stakeholders to assess readiness, identify risks, and highlight potential impacts, ensuring the right mitigation actions are in place so the organisation can respond confidently and recover quickly.
* Carry out risk assessments and business impact analyses to understand critical processes and the threats that could affect them, including required recovery time.
* Work with key stakeholders to map out impacts on operations and customers, and help shape plans to mitigate those risks.
* Deliver training and awareness sessions to help teams across Commercial Operations understand continuity plans and what to expect during a disruption.
* Monitor and report on performance of continuity and quality activities, leading internal and external quality audits to maintain standards.
* Keep business continuity plans and strategies up to date as the business changes and external risks shift.
Who You Are
* About two years’ experience in a frontline, back‑office or support role within a call centre or customer‑facing environment.
* Comfortable communicating with senior managers and stakeholders and building positive working relationships.
* Highly organised with confidence planning and managing workload effectively.
* Used to working under pressure and staying focused when deadlines are tight.
* Capable of breaking down problems, gathering the right information, understanding facts, and working toward clear, well‑reasoned solutions.
What We Offer
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise benefits such as discounts, vouchers, a pension plan and more. Support for career development through learning tools and top‑notch parental leave policies.
Need to Know
* Regulated by the Financial Conduct Authority; all offers of employment are subject to background checks, including criminal (DBS) and financial checks.
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