Store Manager Shiseido Group Reports to: Area Sales & Education Manager Job Location: Beaute Prestige International FSS, Bicester Contract type: Permanent Contract 37.5 hours per week over 5 days MISSION As a Store Manager you will lead your team and manage your store in all that the Shiseido Group stands for, inspiring and motivating them to be the best they can, every day. As a Group we are formed of many luxury beauty brands that are some of the fastest growing within the industry. This is an incredible opportunity for an experienced leader to lead our fastest growing retail channel and also join an incredible group network of exciting brands, where developing our people is at the heart of our business. ABOUT SHISEIDO Our mission : Beauty Innovations for a Better World Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Did you know that Shiseido is the most awarded company in terms of innovation with a record 26 FSCC Awards? Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, but is also constantly reinventing its Retail footprint in this buoyant market. To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams 1. Leverage our unique portfolio of Beauty brands across all 3 categories 2. Stay agile and capture new retail opportunities 3. Customer-driven decisions 4. Create a great place to work in Beauty Our first strength is Make-up, led by NARS, the No 8 brand in the UK market with incredible success globally. Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021 bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialized around skin microbiome. We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig&Voltaire and Serge Lutens. Our clients include high-street retailers such as department stores, drugstores & chains as well as online pure players and specialty stores. We also have 4 boutiques and 3 direct e-commerce websites. MAIN RESPONSIBILITIES Through your leadership you will develop the business operationally, commercially and through your people to offer exceptional service, which is at the heart of all that the Shiseido Group stands for. You will ensure that the Boutique offers our customers the ultimate premium experience. The Boutique is situated in one of the most exciting Shopping destinations in the UK attracting customers from all over the World and you will be leading our biggest retail store and developing our portfolio of brands in this fast paced mutli-brand environment. You will have a natural talent in both commercial development and people management, and find innovative ways to develop opportunities that will develop and nurture our community of customers. With your passion you will set clear objectives and strategy alongside the ASEM to achieve commercial goals and drive performance through high touch people management with exception attention to detail operationally to deliver sales growth. You'll be motivated and goal orientated, agile and ready to learn new skills, an exceptional communicator both with your direct reports and wider business stake holders and above all be confident to drive a positive performance culture through your people. PROFILE Senior leadership experience in a high volume location Significant experience in managing/coaching people with a strong grasp of HR process Ability to create clear strategy to set and deliver on KPI goals Experience in influencing and building external and internal relationships. Excellent Communication and Customer Service skills Ability to multi task and prioritise with proven skills in delegation. Experience in a multi-site/multi-brand environment considered an asset. Self-motivated and results driven Highly organised with strong time management, written and verbal communication Flexibility to work key trading hours Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success The benefits you'll love 30 days holiday, including bank holidays, increasing with service Generous discretionary commission scheme Contributory pension scheme - 5% employer contribution Generous product allocation & discount Enhanced parental allowance Life Assurance up to x2 your salary Employee referral bonuses Access to Retail Trust Annual performance and development reviews so you know your career is going in the right direction POSITION REFERENCE NUMBER: 15341