Title: Dispute Specialist Location: Leicester Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company’s financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. Key Responsibilities: * Work with Customers to ensure any disputes are managed efficiently * Work with the C2C Lead to develop and implement collection strategies. * Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers. * Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes. * Conduct regular reviews and assessments of collections process with the C2C Lead * Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement. In addition, the candidate will be expected to: * Be fully conversant and compliant with all Environmental Health and Safety procedures. * Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO) * Perform all his/her responsibilities in compliance with the Otis Policies and Code of Ethics. What you need to be successful: * Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred * Minimum of 5 years of experience in billing and credit control * Strong knowledge of billing processes, credit control principles, and financial management * Proven experience in developing and implementing billing and credit control strategies * Strong analytical and problem-solving abilities * Excellent communication and interpersonal skills * Proficiency in billing and credit control software and tools * Fluent written and spoken English essential Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio