What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and the time allocated for each shop.
* Handling customer queries, processing orders, and assisting with loading vans for our Home Delivery Drivers.
* Providing outstanding customer service, supporting customers with questions, and proactively offering assistance.
* Building knowledge about our products, services, and promotions to offer suitable recommendations.
* Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physically demanding, high-energy environment, both independently and as part of a team.
* Friendly, welcoming, and genuinely enthusiastic about helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Flexible and productive, willing to learn new skills and adapt to different roles within the store.
* Comfortable learning to use new digital tools and technology, and able to lift shopping containers up to 15kg.
* Attentive to detail, maintaining a clean and clutter-free store, and aiming to create the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.
Please note that our vacancies may close quickly, so we encourage candidates to apply early.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome.
Our colleagues may be entitled to a range of enhanced discretionary leave for families, support for carers, and resources to support their roles and teams. We promote diversity through initiatives and events, fostering inclusion and respect. To learn more about our inclusivity efforts, please visit our website.
Should you require any reasonable adjustments during the application or interview process, please inform us, and we will support you.
Responsibilities:
Our stores are fast-paced environments where food is our passion and no two days are the same. They serve as vital community hubs offering value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience to our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
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