Location: Lanarkshire, Hybrid
Salary: Up to £35,000 per annum (depending on experience)
Job Type: Permanent, Full-Time
Overview
A well‑established bespoke residential house builder is seeking a Customer Relations & Document Control Coordinator to support the delivery of high‑quality private homes.
Your New Role
This is a key coordination role supporting both development delivery and the customer journey. You will be responsible for managing and controlling all documentation associated with live developments, while acting as a central point of contact for customers throughout the full sales process — from reservation through to handover and post‑completion snagging. The role requires a highly organised individual with strong planning skills, excellent communication abilities and confident Excel capability to track progress, documentation and customer interactions.
Key Responsibilities
General Administration
* Managing road permit applications and documentation
* Submitting vesting applications
* Uploading certificates and compliance documents to external council and utility portals
* Maintaining up‑to‑date drawings via Dropbox/SharePoint
* Ensuring all project files are current and organised
Diary & Compliance Management
* Site and vehicle insurance renewals
* HSE documentation
* Vehicle and plant maintenance records
* Safety compliance logs
Programming & Site Setup
* Register sites with BT and utility providers
* Arrange new postcodes and address registrations
* Set up energy suppliers
* Liaise with local councils on waste collection, bin requirements and other site services
Pre‑Handover Coordination
* Confirm completion dates, specifications and customer expectations
* Issue documents to solicitors and monitor progress
* Circulate handover packs and update internal systems
* Collate and upload completion certificates
Post‑Handover Customer Support
* Transfer energy accounts for new homeowners
* Engage directly with customers and liaise with site teams
* Log and follow up snagging items with relevant trades or suppliers
* Ensure a seamless customer care experience
Project & Cost Support
* Create and maintain cost sheets for materials and build elements
* Prepare snagging reports to help monitor qualityReview supplier performance and identify opportunities for improvement
* Support initiatives to enhance customer care and reduce company costs
Qualifications
* Proven track record in managing documentation and acting as the single point of control
* Excellent verbal and written communication skills
* Experience working with Excel
* Planning and organisation experience
* Experience of high levels of customer service
* Experience in residential sales (desirable, not essential)
The role offers a competitive salary, flexible working and a friendly environment. Please submit your CV and we will contact you to discuss the role further.
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