The vacancy
Customer Experience Team Leader - Accounts
Salary Range: £37,146 - £39,101 (Dependent upon experience)
Fulltime Permanent (37.5 hours)
MTVH are excited to recruit an Accounts Team Leader to join our established Customer Accounts Team in Nottingham.
This is a fantastic opportunity for someone who truly believes that great service starts with caring for people and customers. As an Accounts Team Leader, you will lead a team of Customer Accounts Advisors who handle inbound account enquiries and make outbound calls to customers in arrears, offering solutions to prevent escalation. Youll be responsible for driving performance against objectives and KPIs, ensuring first-contact resolution each and every time, and continuously improving processes to benefit both the business and our customers. If youre passionate about leadership, customer service excellence, and making a real difference, wed love to hear from you.
What you'll need to succeed
You will already be customer focused with a can-do attitude and a positive approach. You will demonstrate proven experience of managing a complex / hig...