Job Description
About The Role
As an Assistant Connections Coordinator Advanced Apprentice at National Grid, you’ll be part of our Customer Network Development (CND) team, playing a key role in connecting homes, businesses, and communities to the energy network.
Within this role, you will contribute to National Grid’s mission to enable the energy transition and support a more sustainable future. The Customer Network Development (CND) team is actively redesigning how customers are connected to energy, focusing on reducing lead times and improving customer satisfaction. As an Assistant Connections Coordinator Advanced Apprentice, you’ll play a key role in driving this innovation and helping shape the future of energy connections
Within this role you, you’ll gain experience in customer support and coordination including:
1. Acting as the first point of contact for customer inquiries, delivering high-quality service and managing expectations throughout the connection process.
2. Supporting with key steps in the connection journey, like tracking applications and supporting project delivery.
3. Working with different teams including Customer Connections and regional teams to help organise customer meetings to keep everything running smoothly.
4. Maintain accurate system data and records, ensuring timely submissions to Ofgem and man...