Are you an experienced IT Field Engineer looking to support the technical functionalityof the NHS?
We have an urgent need for a Field Service Engineer to respond to tickets raised by our NHS Clients and provide assistance to users with issues their IT infrastructure. This will include tasks such as build and image new devices, install new kit, repair devices, laptops, Desktops, printers, etc.
This role involves regular travel to client sites across Norfolk and Suffolk, so applicants must be based within or close to these areas to support daily site visits. In addition, you will occasionally be required to attend our Huntingdon office to collect and return equipment.
What you’ll be doing:
1. Break fix support of IT equipment on the user sits
2. Build and imaging devices
3. Testing kit prior to installation and handing over to the users
4. Provide second line support.
5. Carry out project tasks as required to support additional project work
6. Accurately assess time to complete tasks in order to follow standard project processes and procedures.
7. Be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure.
8. Manage tickets on the ITSM tool, Cherwell, to ensure that tickets are managed efficiently
9. Maintain Operational and User procedures to ensure that Team Leader is informed of progress.
What you’ll bring:
10. Demonstrable experience of working as a Field Engineer providing 2nd Level support
11. Knowledge to be able to identify problems and fix accordingly
12. Experience within a customer support environment and working to tight deadlines
13. Ability to travel to customer sites frequently to manage the workload
It would be great if you had:
14. Experience of: File/Print Clusters
15. Enterprise level thin client environments
16. Messaging systems
17. Accreditation to MCP level or equivalent.
18. Diploma in Computer Sciences
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Employment Type: Full-time, Permanent
Location: Norfolk/ Suffolk
Security Clearance Level: DBS
Internal Recruiter: R achel
Salary: Up to £37,000 per annum depending upon experience and development needs
Benefits: 25 days annual leave with the choice to buy additional days, life assurance and pension
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.