Duties and responsibilities
General
* Follow the 6 steps of service standards towards the customer: greet with a smile when the customer enters the shop, guide them on our products/ordering system, offer samples when requested, serve the customer, and say thank you for consuming our products in a warm and polite approach.
* Prepare all orders as per request adhering to standards on product quality and presentation, ensuring an engaging experience for our customers where execution is in line with company guidelines.
* Maintain a clean, organized and tidy stockroom.
* Perform all duties assigned as per specific shifts such as Opening Shift (Example: clean the displays, turn on the displays, carry the gelato and allocate it for display as instructed, set up the sinks, clean the utensils left from previous day, set up all the machines, set up the tables outside and inside the shops), Closing Shift (take and carry the gelato from the display, cleaning requested areas, remove the bins and allocate it to its specific place, leave equipment and utensils according to the Store Manager's instructions).
* Follow instructions regarding the operations organisation: shifts, orders and inventory management.
* Ensure all areas are kept correctly with regards to storage and cleanness.
* Clean the toilets, freezers or any store area when requested.
* Continuously maintain a clean and tidy lounge area.
* To perform any other related duties or special tasks as requested by your Store Manager in ensuring seamless service and efficiency in the running of your section in the store.
* Reporting any maintenance issue regarding equipment/installations to your Store Manager.
* Follow instructions to ensure that correct par-stock levels are kept across the goods
* Providing updates to your Store Manager regarding the daily operations in the stores.
* Responsible for the deep cleaning of all machinery.
* Follow Standard Operating Procedures (SOP).
* Conduct yourself as per our Policies and Procedures and the Employee Handbook and act as a role model in demonstrating behaviors that we expect all employees to display.
* Always Comply with our Code of Conduct.
* Multitask at the level of the role as directed by your Store Manager in pursuit of the achievement of our store goals.
* Ability to work as part of a diverse team with colleagues from different Viewpoints, Cultures and Countries, showing respect at all times.
* Communicate effectively with your team members to collaborate with the effective running of the store operations.
* Work with the Store Manager to drive improvements when requested to your allocated UK Stores.
* Assist with the assigned duties when delivery of products arrives if requested by the Store Manager.
* Accepting mail from the Postman and parcels from delivery drivers for the store.
Financial Responsibilities
* Follow instructions regarding the Weekly and Monthly Stock procedure where required.
Training and Development Responsibilities
* To attend all Mandatory and relevant Training Courses.
* To participate in training for new team members in the store when requested.
People
* To collaborate in a professional and proactive working environment, delivering a high level of commitment.
* To follow our grooming standards at an exceptional level.
* To follow all the H2C Gelati Ltd guidelines.
* Attend all Performance and Probation Reviews.
* Act as a role model in terms of values, professional ethics and conduct.
* Communicate with your Store Manager and team members ensuring you are all aware of relevant information for the smooth running of the Store.
* Display a proactive role in terms of Service, Systems, Procedures and Skills.
* Consistently show excellent product knowledge.
Health and Safety
* Follows and demonstrate understanding of procedures relating to Health and Safety at Work, Food Hygiene and Fire Life Safety.
* Ensure your Team Leader/Store Manager is informed of all Security Incidents.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: 20 – 40 per week
Work Location: In person