Position: Transport Assistant
Location: Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF
Line Reporting Manager: CCTV Divisional Manager
Hours: Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch)
Salary: £12.60ph / £29,484 Annually
Principle Duties And Accountabilities
* Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers.
* Support Senior Transport Teams.
Roles And Responsibilities
Logistics & Planning
* Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
* Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
* Be aware and monitoring of daily vehicle revenue.
* Take responsibility for managing planning of works in line manager's absence.
Customer Service
* Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
* Address/resolve complaints and issues in a timely and professional manner.
* Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.
Data Processing & Administration
* Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR).
* Managing and maintaining office files.
* Ensure that all jobs are documented correctly.
* Take responsibility for drivers' timesheet/hours in manager's absence.
Health & Safety
Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work. It shall be the duty of every employee while at work to:
* Take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.
* Co-operate with employers or any other person to enable compliance with relevant statutory provisions.
Transport Assistant Health And Safety Responsibilities Are
* Understand and comply with the company health and safety policy.
* Influence and promote a positive health, safety culture within the organisation and lead by example.
* Ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments.
* Ensure housekeeping of the works and welfare areas are fully maintained.
* Carry out comprehensively and complete in full, all company required documentation.
* Report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening.
* Ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure.
Qualifications / Competency
* Previous experience including fleet resources.
* Previous experience in the transport, waste or logistics industry desired.
* Ability to take on responsibility for own workload.
* Proficient using Microsoft Office systems including Word and Excel.
* Good communicator, able to provide clear oral and written advice to field teams and management as required.
* Organizing and planning skills to ensure work programmes are established and followed.
* Able to work with a minimum of supervision.
* Reliable, responsible, numerate and commercially aware.
* Receptive to training and new ways of working.
* Ability to work well under pressure.
What We Offer
* 20 days holiday plus bank holidays.
* Full PPE provided.
* Company events.
* Company pension.
* Free parking / On-site parking.
* Health & wellbeing programme.
* Death In Services.
* Referral programme.
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