IT Support Apprentice
Apply From: 14/12/2024
Learning Provider
Delivered by LIFETIME TRAINING GROUP LIMITED
Employer
BDR Group
Vacancy Description
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:
Main Duties
* Managing Calls and liaising with customers and suppliers
* Recording all their requests in the internal tracking system
* Handling incidents reported by users and when needed addressing them or escalating within the department
* Following up incident solving and updating documentation
* Informing users through alerts and communication
* Remote installation of Computer and network hardware and software
* Assist with day to day running of the department
* Setting up of technical equipment and technical fault diagnosis
* Setup of computer hardware to customers requirements
* Daily - Weekly checks
Key Details
Vacancy Title
IT Support Apprentice
Employer Description
BDR Group is a leading IT and Telecommunications company founded in 1991.
Vacancy Location
B D R Voice & Data Solutions Ltd, CV37 9NR
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000291481
Key Dates
Apply From
14/12/2024
Closing Date For Applications
2025-01-10 11:59:59
Interview Begin From
Possible Start Date
2025-01-16 12:00:00
Training
Training to be Provided
* Information Communications Technician Apprenticeship Level 3 including Functional Skills in maths and English
Learning Provider
LIFETIME TRAINING GROUP LIMITED
Skills Required
Team Working, Organisation Skills
Apply Now
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