Job Description
Position: Customer Support and Success Consultant
Type: FTC to March 2026
Location: Glasgow - Hybrid
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.
About you:
As part of our Hospitality Division, the Customer Support and Success Consultant will look after a portfolio of clients throughout their full lifecycle ensuring successful onboarding as well as optimising systems to meet their business needs.
Day-to-day, you will:
1. Tailor system setup to reflect the complexities of individual venues
2. Arrange and conduct successful training sessions
3. Import data (bookings and databases) and help venues start taking online reservations
4. Set up customer add ons and integrations
5. Update and maintain CRM and other relevant tracking methods
6. Develop and nurture relationships with our customers throughout their full journey from onboarding to renewal
Your skills and experiences might also include:
1. Experience in using a Table Management System (ResDiary, Collins or similar) and CRM tools
2. Customer facing experience in hospitality environment at management/senior operations level
3. Great organisational skills, prioritization and timekeeping
4. Strong communication skills, confident in front of customers and able to empathise with frustrations of system users
About The Access Group:
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.
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