Job Title:
Housekeeping Supervisor
Division/Location:
Housekeeping/ Dalhousie castle hotel
Reports to:
Housekeeping Manager
Responsible for:
Housekeeping team/Public Areas
Authority to:
None
overview & core Values
At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.
As a Housekeeping Supervisor working for the 7H managed hotels, you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel's overall objective.
7H have 4 core important values which are central to the success of the hotel;
Ownership| We think and perform like owners
Driven| We have a constant desire for improvement
Transparency| We ensure clarity in communication so that there are no surprises
Investment in our People| We continuously invest in our people to ensure that they are the best that they can be
core Duties and Responsibilities
* To be accountable for the housekeeping department in the absence of the Housekeeping Manager
* To support the Housekeeping Manager in ensuring all bedrooms are cleaned to the highest standard
* Ensure all Health & Safety procedures are followed
* Daily room checks to ensure highest level of cleanliness and that rooms are presented according to the hotel standards
* Ensure rooms are ready within the set timelines
* Ensure bedrooms are cleaned and turned around within the given parameters
* Support the Housekeeping Manager with linen and stock ordering where necessary
* To ensure all tasks are being carried out and checklists are completed
* To support the Housekeeping Manager on the completion of a housekeeping department rota on a weekly basis to ensure sufficient cover for the hotel business and operations whilst also ensuring payroll costs remain in line with budget
* To assist the Housekeeping Manager with return to work interviews in order to effectively manage absences
* To manage any staff issues informally where appropriate and to advise Housekeeping Manager of any issues which need to be formally dealt with
* To attend daily and weekly operations meetings in absence of Housekeeping Manager to ensure Housekeeping department is represented, preparing the required documents for these meetings and communicating the information given at these meetings to the housekeeping team.
* To support the Hotel Manager in any other tasks given to you to support the overall hotel operations
* Control expenditure and costs within the department
* To support in the development and training of new and existing staff on any new hotel standards and procedures and to ensure all staff are fully trained in all housekeeping procedures.
* Liaise with maintenance team on any room maintenance or public area maintenance needs
* Ensure all public areas are maintained and cleaned to a high standard
People
· To maintain good working relationships with colleagues in all departments of the hotel
· To be fully aware of daily activities in the hotel
· Liaise with management on any people issues which may be classed as high risk
· Act as a role model in terms of values, professional ethics and conduct
· Identify training needs within the team and deliver or source appropriate training following authorization from Housekeeping Manager
· Communicate throughout team to ensure all members are aware of current developments within the company
· Ensure department is well presented at all times
* To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
· To constantly improve and develop product knowledge to maximise quality of service
· To be able to be cross-train in other departments to develop individual potential
· Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times, and to assist in the event of absence cover
· To comply with the company grooming and uniform standards
· Attend training when required and be up to date with all legislative training
· Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same
Quality
· To ensure that guests receive an exceptional level of service and will want to return
· Ensure all team members are providing exceptional levels of service at all times
· Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
· Understand department risk assessments
· To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
· To ensure all appropriate standard operating procedures are adhered to within department
· To be fully conversant with the Hotel policy on:
§ Fire & Evacuation
§ Security procedures
§ Health & safety policy
Profit
· To Participate in guest activities that promote the hotel product and its service
· Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control
· To create and take advantage of sales opportunities in order to maximise hotel revenue
· To be fully aware of the hotel facilities and promote them whenever possible
· To remain focused on standards
· To maintain a high level of awareness of local competitors and trends
· Actively participate in hotels responsible business initiatives
· Support Housekeeping Manager with ensuring payroll is controlled internally to meet budgeted targets
General
· Comply with the company codes of conduct at all times
§ Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
· Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
* Familiarise yourself with emergency and evacuation procedures
* Understand your responsibilities with regards to security patrols and data protection legislation
* Proactively pursue all practices in line with Company environmental and energy saving initiatives
* Have a flexible approach to the hours you are required to work to meet the needs of the business.
* Ensure own 100% Flow completion and assist Housekeeping Manager with ensuring 100% completion for housekeeping and public area cleaners
* Produce reports as required
* Understand your responsibilities with regards to guest and staff security
* Duty Manager responsibilities
Success Criteria
· Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition
· Display a positive attitude at all times
· Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure
· Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment
· Minimal guest complaints to be received
· Positively impact the volume of repeat business
· Meet department targets
JOB SPEC
Key Skills & Attributes Required
· Previous experience within same role in hotels
· Ability to provide and demonstrate exceptional guest service
· Positive can-do attitude
· Great charisma & people skills
· A good ability to manage business/workflow priorities
· Friendly and approachable
· Exceptional attention to detail
· Ability to remain calm under pressure
Key Skills Desirable
· Recognised qualifications/awards within the hospitality industry
· EPS trained
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
Experience:
* housekeeping: 2 years (preferred)
Work Location: In person