We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What You’ll Be Doing
* Supporting Property Managers and their portfolio
* Escalate unresolved or complex issues to the Property Manager or Senior PC
* Ensuring Qube & Cheat sheets are updated with relevant information (including PA and access info)
* Confidently issue letters via the correct correspondence on Qube (including breach of lease letters)
* Managing MCP efficiently (i.e. adding updates where necessary, assigning requests to the correct person, correct categorising, unacknowledged below 10 daily etc.)
* Raise detailed work orders and quotation requests
* Action customer queries via MCPVisit sites for better understanding and learning development (not a must)
* Deal with fob/key requests
* Phone support if needed
* Action insurance claims depending on complexity
* Maintain accurate records of all actions taken for audit and compliance
What You Need To Succeed
* Be able showcase your strong administrative and organistional skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
* Have strong attention to detail
* Clear written communication
Why Join Us?
* Time to Recharge: 25 days’ holiday plus bank holidays
* Future Security: Enhanced pension scheme based on role
* Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
* Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
* Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
* Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
* Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
* Mental Health Support: 24/7 mental health services
* Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
* Giving Back: One volunteer day annually to support a charity or cause close to your heart
* Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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