Overview
The Service Account Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
Responsibilities
- Responsible for daily reviews of service technician timesheets examine and analyze completed service work orders.
- Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
- Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
- Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
- Audit invoices that have exported to billing system, finalize the sale for services rendered per the customer’s ROE, print invoices, attached work order and other required documents and distribute to the customer.
- Maintain customer Rules of Engagements and billing system.
- Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
- Additional responsibilities as assigned.
Qualifications
- 0-5 years experience
- High School diploma
- Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills.
- Able to meet short and long term deadlines.
- Must be flexible to work outside normal working hours and weekends as required.
Benefits
- Health, Dental, and Vision Insurance
- 401k with Company Matching Contribution
- Discretionary 401k Company Contribution
- Tuition Reimbursement Program
- Life/Disability Insurance
- Maternity and Paternity Leave
- Panasonic Employee Discounts
- 15 Days Paid Vacation and 12 Company Holidays
- Employee Assistance Program
- And more
Benefits & Perks – What’s In It For You
- Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
- Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
- Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
- Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
- Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
- Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation.
- Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-154802
