System Administrator
We are seeking for a forward-thinking individual, who is looking for their next career move within the Health & Social Care Industry.
Responsibilities involve:
* You will be responsible for the management of mobile logging in, including configuration, as well ensure all staff have an understanding and also fully compliant with ECM logging in/out. You will be involved in training staff on ECM usage and also monitor efficient functioning of ECM applications.
* Measuring the quality of the service by carrying out with quality monitoring tools.
* Reconcile and qualify unconfirmed calls, with the aid of the ECM system (Electronic Call Monitoring) and promptly liaising with staff
* Ensure reconciliation is in line with care worker divisional timetable
* Deliver welcoming customer service, dealing with general queries with a professional approach
* General understanding of local authority contract demands, ensuring that the correct funds are applied to clients alongside with correct charge.
* Thoroughly check that Care plan hours, purchase orders (local authority) and/or signed private contracts are all perfect order
* Tracking and reporting un-submitted time sheets to branch manager
* Liaising with the finance and operations team, providing accurate provision of information to enable timely and accurate information
* Follow up ECM alerts, investigate unconfirmed visits, and document a daily check sheet on unconfirmed visit directly to the Care coordinators/Branch Manager
* To ensure ECM is above 90% compliant
* Monitor and ensure compliance of "planned" versus "actual" visits, directly reporting to Branch Manager
* administers, monitors and supports internal/external networks, servers, email, database and security systems
* configures and sets up new server systems;
* schedules and performs system maintenance tasks, such as loading user applications, programs and data
* analyses systems and makes recommendations to improve performance
* identifies problems, agrees remedial action and undertakes emergency maintenance if required;
* performs server backup and recovery operations and restarts systems following outages
* acts as a liaison between users, outside suppliers, and other technical teams
* Ensure Cyber Security Regulations are being followed and monitor and monitor and oversee compliance.
* Ensure all service user calls are reported in a timely manner.
* Identification of any late and or potentially missed service user calls.
* Provide the Service Manager with reports as required.
* Set up new care workers on the ECM system including issuing PIN numbers.
* Participates in team meetings.
* Undertakes training as required.
* Provide general administration/Technical support to the Branch Office.
* Be responsible for their own health and safety and ensuring a safe working environment for colleagues.
Successful candidate require:
* Working knowledge of Rostering system for home care(Desirable)
* Working Knowledge of People Planner or other care provider applications(Desirable)
* Experience in administrative procedures of domiciliary care provider(Desirable)
* Minimum of Three years experience as System Administrator/System Engineer(Mandatory)
* Masters/Bachelors qualification in IT or related field
* Great IT skills must include Word, Excel and Outlook
* Great customer service skills
* Excellent written and verbal communication
* Basic administrative experience ideal
Desirable Skills:
* Proficiency in Microsoft Office Suite
* Hands-on experience with office equipment (e.g. fax machines and printers)
* Professional attitude and appearance
* Solid written and verbal communication skills
* Ability to be resourceful and proactive when issues arise
* Excellent organizational skills
* Multitasking and time-management skills, with the ability to prioritize tasks.
This role comes with an excellent remuneration and benefits package, and CPD training. If you feel that you are right for this role, we would love to hear from you. Please apply with your CV and a cover letter.
Applications will be considered on a rolling basis until the position is filled.
Job Type: Full-time
Experience:
* health and social care: 1 year (Preferred)
* People Planner: 1 year (Preferred)
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Ability to commute/relocate:
* Ilford: reliably commute or plan to relocate before starting work (preferred)
Education:
* Master's (preferred)
Experience:
* IT: 3 years (required)
Language:
* English (preferred)
Work Location: In person