Lead and inspire the area team to deliver a great shopping experience for our customers by ensuring great service, operational processes and standards. Coach the area team to develop commercial business plans, delivering profitable stores. Consistently lead by example, managing risk and creating a safe and legal environment, whilst delivering a great place to work for the area team. Reports into the Regional Stores Director and is accountable for all aspects of the area operation.
What I need to do
1. Lead an area team of around 25 store managers, providing direction and applying sound judgements to decision making for the area, our customers and colleagues, role modelling our values and leading the team towards our vision
2. Engage the area team, building a culture of trust, ensuring all colleagues have a voice and that individual differences are valued and respected, making the area a great place to work
3. Communicate in an inspiring and motivational way, actively listening to the area team, demonstrating ‘you said, we did’ via two way communication, cheering on progress and celebrating success
4. Lead an area of local stores with typical annual turnover of £48.5million, identifying and prioritising area resources, driving a sales culture, promoting service and controlling costs to deliver profit
5. Deliver robust commercially focused area business plans which support regional plans. Actively share experience and knowledge to develop commercial acumen in the area team, to ensure everyone understands the part they play in delivering sales and store results. Manage costs and annual gross profit
6. Take time to plan for the future, including new store openings, typically 12-18 months in advance, keeping an active interest in local competitors and the wider economy to support sound decision making during investment reviews
7. Role model a culture of compliance to safe, secure and legal requirements through continuous coaching in order to manage complexity and risk through robust store routines and processes, completed to timescale and within budget
8. Prioritise legal and compliance training and tasks, coaching store management to deliver operational excellence through their teams
9. Complete operationally focused store visits, providing feedback and coaching to support teams to trade the store, complete great operational routines and manage daily processes, delivering a great store where our customers love to shop Lead by example, inspiring store teams to deliver great service, know our customers and be there for them
10. Own the right people right place process, coaching store management to plan and organise resources to maximise service, availability, quality, safety and standards in store
11. Flex style and personal behaviours to anticipate and accommodate the different needs of our customers and colleagues, actively listening to their feedback and driving the area’s involvement in the community
12. Take time to understand all change programmes that impact the area, embracing and supporting the area team, demonstrating a positive attitude and resilience to change
13. Work flexibly, taking time to listen to, understand and act on the views of all colleagues and customers
14. Implement, sustain and embed change, holding the store management team to account for delivery
15. Work in partnership with the zonal talent teams and store management to develop robust talent plans which will attract, recruit, train and retain great colleagues in support of area/regional performance and new store openings
16. Regularly review the performance of store managers, setting clear and SMART targets, holding honest and challenging conversations to support colleagues to be the best they can be
17. Hold meaningful career discussions with the management team to identify and develop talent for the area/region, role modelling continued self development and actively sharing own knowledge, skills and experience
What I need to know
18. Understand the personal contribution you make in leading the team to deliver the area and company plans in line with the colleague and company values
19. Expert on store processes and routines, providing guidance on area business continuity plans, escalation routes and service level agreements
20. Fully understand corporate policies and procedures, competently applying those relevant to the job role and coaching others
21. Hold the IOSH qualification, understanding the legal implications relating to the role and being competent in Safe & Legal procedures
22. Have the technical knowledge and ability to operate PC applications
23. Commercially astute, being able to access and analyse performance reports, competently translating results into area business plans, sharing store performance and up skilling store managers appropriately
24. Know the learning and development offer available for self and the area management team, appreciating different learning styles and awareness of the routes for career progression
25. Apply engaging negotiation, influence and motivation techniques to gain the hearts and minds of colleagues through change
26. Understand the local community and the diversity of the area’s customers and colleagues
What I need to show
27. Apply knowledge of policies and procedures, exercising sound judgement and decision-making, holding challenging conversations when required
28. Deliver targeted results, creating a culture of adherence to safe and legal operational routines and processes
29. Drive and manage performance, productivity and management development through effective coaching and training, within the required timescales
30. Apply commercial, trading and local knowledge to shape strategic area business plans, delivering a balanced area scorecard and contributing to regional performance
31. Drive sales and availability whilst controlling costs, actively seeking customer feedback and acting upon it
32. Understand and analyse data, paying attention to detail and translating it in to strategic plans, updating the management team on corporate and store performance
33. Able to influence and challenge peers and senior managers appropriately, building a strong network regionally and centrally, supporting projects and initiatives when required
34. Confident communicating to and interacting with the regional team, other area teams and visitors, actively giving and receiving feedback at all levels
35. Role model our values, inspiring and motivating, painting compelling visions and engaging colleagues to embrace change, whilst driving the area Great Place To Work agenda, role modelling our values
36. Support growth programmes by developing robust succession plans, typically 24 months in advance
37. Role model a culture of continued personal development, owning robust performance management paperwork