Resident Liaison Officer (RLO) Repairs & Refurbishment Contractor Public Sector Housing Projects Our client, is a well-established and respected repairs and refurbishment contractor working predominantly with public sector housing providers. They are recognised for delivering high-quality construction services while maintaining an excellent customer experience for residents throughout refurbishment and repair programmes. Due to continued growth, they are seeking an experienced Resident Liaison Officer (RLO) to join their team in Enfield. The Role As Resident Liaison Officer, you will act as the key link between residents, site teams, and project stakeholders. You will be responsible for ensuring clear communication, managing resident expectations, and providing a consistently high level of customer service throughout planned works. This role would suit an organised, proactive, and resilient individual with strong interpersonal and problem-solving skills, and experience working within the public housing sector. Key Responsibilities • Act as the primary point of contact for residents affected by refurbishment and repair works • Build and maintain positive relationships with residents, addressing concerns promptly and professionally • Organise and attend resident meetings to communicate work programmes and expectations • Provide regular updates to residents and stakeholders on project progress • Manag...