2nd Line EUC Analyst
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position supporting MAC/Windows OS, Office 365 suite (including Intune/Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
The client offers a day rate of £250 to £300 PD for a 6 to 12-month project based in Wolverhampton, working 5 days a week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deploying equipment, updating Active Directory, and installing software.
* Fulfill service requests in line with SLAs and communicate updates to users throughout the process.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, enrolling new devices, maintaining stock, and repairing/replacing defective devices.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients) by maintaining a stock of built devices for deployment.
* Support Meeting Rooms with hardware/software updates and maintenance to ensure smooth operation.
* Administer Webex/Teams for users, including provisioning new users, updating plugins, and removing leavers.
Key Experience:
* Proven 2nd line support experience within a service desk, service delivery, or EUC environment.
* Experience within financial services or professional services sectors.
* Supporting MAC & Windows OS systems using JAMF.
* Knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions.
* Experience in setting up meeting rooms, building laptops, configuring printers, and hardware troubleshooting.
* Supporting VIPs, C-Suite, and senior managers.
This is a one-stage interview process, with an immediate start preferred. Candidates with a 4-week notice period will not be considered.
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