Full-time/Permanent, Mon - Fri, 9am until 5pm, 35 hours per week. The Key Accounts service Administrator will support the Key Accounts Manager by overseeing administrative duties, service scheduling, client communication, and portal management for a designated portfolio of key accounts. This role ensures accurate reporting, smooth operational delivery, and consistent support across all service activities. Key Responsibilities Account Coordination & Administration * Act as the internal liaison for all coordination activities relating to assigned key accounts. * Manage day-to-day administrative duties including reporting, documentation control, and client updates. * Maintain and update client portals with service reports, attendance notes, KPIs, visit documents, and compliance files. * Prepare reports, data packs, and supporting materials for monthly client presentations and quarterly business reviews. * Ensure accurate record keeping of client communications, service history, contract details, and account-specific notes. Service Scheduling & Operational Support * Schedule routine, reactive, and project-based visits for technicians aligned to assigned accounts. * Handle access requests, emergency callouts, special instructions, and operational queries promptly. * Ensure all job work is logged, costed, and updated correctly within internal systems. * Monitor technician task completion, follow up on outstanding works, and ...