* Job Title: Catering & Retail Hospitality Manager
* Location: Wythenshawe
* Salary: £32,000 - £35,000 per year + excellent Sodexo benefits
* Hours: 40 hours per week, Monday - Friday
* Benefits: Blue light card
Job Introduction
We’re seeking a passionate and service-focused Catering Operations Lead to oversee the full delivery of retail and hospitality food services at Wythenshawe Hospital. Responsible for ensuring consistent quality and high standards across all catering outlets, you’ll work closely with both the client and operational teams to deliver an exceptional experience for patients, staff, and visitors.
Reporting to senior management, you’ll take ownership of food service performance, ensuring it meets client expectations and adheres to agreed service standards. A key focus will be on service excellence, quality assurance, and stakeholder engagement—driving improvements and championing best practices across the site.
You’ll play a vital role in building and maintaining strong relationships with Trust partners, ensuring alignment with their goals and supporting collaborative ways of working. This is an exciting opportunity for a hands-on, quality-driven leader who thrives in a high-pressure healthcare environment and is committed to delivering outstanding catering services every day.
What You'll Do:
* Assist the Head of Catering in delivering budgeted profit and turnover; manage budgets, stock control, wastage, and labour efficiency.
* Ensure full compliance with company and Trust policies, food safety, health & safety legislation, and contract specifications; liaise with EHOs and escalate operational risks appropriately.
* Recruit, lead, and develop team members; manage HR issues including performance, absence, conduct, pay progression, and grievances in line with policy.
* Conduct team briefings and ensure effective communication across all staff levels; reinforce company and Trust objectives and values.
* Monitor and maintain high levels of client and service user satisfaction through feedback and review processes.
* Use Kronos and DRIVE systems for staff scheduling, payroll, performance data, and margin control.
* Collaborate with regional teams to review and update retail menus, incorporating innovation and market trends while maintaining profitability.
* Oversee third-party contractors and suppliers to ensure quality, value, and compliance with standards.
* Ensure all health & safety standards are understood and implemented by staff, including promoting the CARES programme.
* Contribute to site development, share best practices, support refurbishments, and participate in a 7-day operational rota.
What You Bring:
* Proven experience managing multi-site or multi-outlet operations, preferably in branded outlets.
* Background in high-volume catering with a strong record in sales growth and labour management.
* Excellent customer service and communication skills in customer-facing roles.
* Strong leadership skills managing large teams and building relationships.
* Ability to work independently, professionally, and under pressure, adapting to change.
* Confident communication with patients, visitors, clients, and colleagues at all levels.
* Positive attitude with strong interpersonal and teamwork skills.
* Strong literacy and numeracy skills, with ability to follow procedures accurately.
What We Offer:
Working with Sodexo offers more than a job; it’s a chance to be part of something greater. You’ll belong to a company that values you, acts with purpose, and supports your growth. Our benefits include:
* Unlimited access to mental health and wellbeing support platforms.
* Employee Assistance Programme for personal and work-related issues.
* Access to a health and wellbeing app with rewards, virtual GP, and more.
* Sodexo Discounts Scheme and cashback prepayment cards.
* Financial benefits via the Salary Finance Platform.
* Sodexo Retirement Plan membership.
* Death-in-Service benefit.
* Opportunities for career development and learning.
* Cycle to Work Scheme.
* Volunteering opportunities.
* Flexible, dynamic work environment.
* Competitive pay, full training, and protective uniform.
Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if necessary.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone, building a better life for all. As a global leader, we operate in 55 countries, serving over 100 million consumers daily across various services.
We are committed to being an inclusive employer and a forces-friendly employer. We welcome applications from diverse backgrounds and encourage participation in our Employee Networks. We are a Disability Confident Leader employer, promoting inclusive attitudes and providing interview schemes for disabled candidates.
Click here to learn more about our inclusive culture.
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