The Company
Rösler is the only surface finishing supplier in the world that offers the two most essential finishing technologies, mass finishing and shot blasting. In addition to that, Rösler combines all activities related to additive manufacturing under the AM Solutions brand. The product range of AM Solutions includes equipment, systems and processes for automated post processing of 3D-printed parts.
Part of a German based company, the UK division sells, supports and installs equipment to leading aerospace, automotive and medical manufacturers in the UK & Ireland. Rösler UK also runs its own subcontract and AM service bureau at its premises in Knowsley.
As Rösler continues to grow strongly in the UK, they are looking to recruit an administrator to complement the team.
Job Description
To provide personalised administrative support in a well organised and timely manner to Head of Department. Responsible for SAP Sales Cloud (Customer Relationship Management (CRM) System), NDA process, liaising with Regional Sales Managers and preparing customer visits. Be involved in marketing campaigns, exhibitions and corporate events.
Responsibilities
The CRM & general office administrator performs the main functions listed below.
* Provides support to the Head of Department in work preparation and work planning, help with general tasks to ensure the smooth running of the office
* Handle requests and queries appropriately, screen and direct phone calls and distribute correspondence.
* Produce reports, presentations and briefs.
* Responsible for the Enquiry Spreadsheet and actioning enquiries for machine sales. When a new enquiry exists, the details are to be logged onto the spread sheet as a new opportunity/task, then updating the spread sheet on an ongoing basis to keep records of the number and type of enquiries coming in to the company.
* Responsible for creating new (2) accounts/contacts and assigning tasks/opportunities to the relevant RSM (Regional Sales Manager).
* Responsible for creating opportunities and tasks on receipt of Opportunity/Task form.
* Recording all exhibition enquiries on the CRM and creating an Excel spreadsheet, distributing it to relevant RSMs then keeping the spreadsheet updated to monitor the enquiries for reporting purposes.
* Responsible for updating, adding and maintaining all records (data) on the CRM system including: prospect / customer company details (address, industry type and codes (for marketing purposes), telephone numbers, etc…)
* Updating individual contact details – names / job function and department / emails and contact numbers. ZLV when contacts are no longer at company and report to RGE on a regular basis.
* Working with the sales team and internal departments to ensure information on the system is correct and accurate via regular and ongoing communication.
* When a prospect becomes a customer, request RGE to transfer all relevant details across to the newly created account.
* Check newly created (3) accounts for address, email, website details, contact details, and check RSM has created a courtesy/visit task.
* Follow lost order procedure.
* Follow up all bounce backs after an e-newsletter sent out and update CRM accordingly.
* Keep CRM guidelines up to date.
* As administrator responsible for the CRM system, be involved in some marketing activities and report requests as and when required.
* Training new staff on CRM.
* Maintaining and updating data within the Company's CRM System
* Gaining a good knowledge of the brand guidelines and incorporating these when creating any content/materials.
* Assists with specific industry marketing campaigns
* Assist with creation and distribution of e-newsletters
Qualifications & Requirements
The successful CRM & general office administrator should have attention to detail and the ability to spot errors and inconsistencies, excellent verbal and written communication skills, ability to work with a team at all levels of an organization.
Further qualifications and requirements are:
* Excellent telephone manner
* Reliable and trustworthy
* Positive attitude and the ability to work well under pressure
* Ability to work on own initiative without supervision, in a flexible manner, within a small team and quiet office environment.
* Organised, responsible and able to work without constant supervision
* Accurate and precise data recording
* Good all round knowledge of Microsoft Office and strong in Word, Excel and PowerPoint
* Knowledge of production/account management SAP-ERP, SAP-Sales Cloud and CRM systems
This is a full time role based on site in Knowsley, Merseyside.