Professional Services Lead 📍 Hull | 🕒 Full-time We’re working with a rapidly growing, AI-native document management and workflow automation platform at a pivotal stage of growth. This is a senior, hands-on opportunity to join early, take ownership, and shape how Professional Services is delivered as the business scales. The Role As Professional Services Lead, you will own the full pre-sales, design, and implementation lifecycle for cloud-based services. This includes solution design, documentation, workflow configuration, system implementation, and go-live delivery. As one of the first senior hires in this area, you’ll play a key role in building the Professional Services function from the ground up — defining standards, documentation, delivery processes, and a scalable services model. You’ll also work closely with Product and Leadership, feeding client insight directly into the product roadmap. Key Responsibilities * Lead technical discovery and solution design alongside Sales * Produce and own all implementation documentation (HLDs, LLDs, SoWs, implementation plans) * Deliver end-to-end implementations from SoW through to go-live * Design, configure, document, and maintain customer workflows and automation * Oversee testing, UAT, integrations, data migration, and handover to BAU * Act as the main technical contact f...