Overview
Customer Service Advisor - 3 Months FTC at THG Ingenuity. Office based role in Northwich area.
What’s the role?
Location – Gadbrook Park, Northwich (Office Based)
Contract – 3 months & 6 month contracts available
Shifts - Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.
Start Date - Monday 10th November & Monday 17th November
Responsibilities
* Working across multiple channels including emails, phones, live chat and social media.
* Work towards achievable department targets while maintaining high level quality at each point of contact.
* Engaging with customers daily in a polite, professional manner.
* Assisting customer with all queries regarding product advice and general customer service queries.
* Collaborate with team members and different departments to enhance overall customer service.
* Utilise ongoing training to deepen product knowledge and deliver top-notch service.
What are the role requirements?
* Strong written and verbal communication skills
* Willingness to learn and develop new skills
* A professional, friendly and hard-working individual
* Early promise of showing our core values – Show up, Dig in and get it Done
What’s in it for me?
Career Development
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access to our in-house dentist to make appointments for routine check-ups, emergency appointments and more.
* Access our 247 Employee Assistance Programme (EAP) provided by Bupa.
* State-of-the-art on-site gym at our Manchester Offices.
* Access to our on-site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Up to 50% staff discount on THG brands.
* On-site staff shop.
* Access to on-site barber.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
Equality and inclusion
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. If you require any additional support or adjustments to our recruitment process, please email talent@thg.com. You don’t need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. THG Ingenuity is proud to be a Disability Confident Committed employer and welcomes applications from all sections of the community.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, we endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent teams to discuss further.
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