About The Role
We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. This role will be integral to the success of our national sales strategy, ensuring a consistent, joined‑up approach to managing our national account portfolio and driving growth.
Key Responsibilities
* Client Relationship Management
o Act as the primary contact for national FM customers and build strong, trusted relationships at all levels.
o Understand customer needs across business units and tailor solutions that deliver value and exceed expectations.
o Promote the full range of Sunbelt Rentals products, services, and Greener Solutions portfolio.
* Account Administration & Support
o Provide dedicated support to national accounts including SLAs, pricing agreements, contract management, and general account administration.
o Manage bespoke reporting, invoice queries, damages, and loss claims.
o Respond to customer enquiries and resolve issues promptly and professionally.
* Analysis & Reporting
o Analyse utilisation, financial performance, and market data to identify trends and growth opportunities.
o Provide recommendations to optimise account profitability and customer satisfaction.
o Produce regular updates and reports for senior management.
* Sales & Bid Support
o Assist in preparing proposals, presentations, and contract negotiations.
o Contribute to tender and bid submissions.
o Work collaboratively with sales, operations, finance, logistics, and hire desks to deliver seamless account plans.
* Revenue Growth & Opportunity Management
o Proactively manage customer sites and projects, ensuring consistent engagement.
o Identify leads and pass them to the appropriate sales colleagues for follow‑up.
o Build a strong pipeline of regional and national opportunities, ensuring all revenue potential is maximised.
o Support cross‑selling by introducing category specialists into customer projects.
What We Offer
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry‑leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, a retail discount scheme, employee recognition awards and a generous Company pension scheme.
About You
* Proven experience in customer relationship management, account management, or telesales.
* Strong planning, organisation, and time management skills.
* Excellent communication, influencing, and negotiation abilities.
* Ability to analyse data and identify trends, risks, and opportunities.
* Customer‑centric approach with a track record of delivering excellent service.
* Resilient, proactive, and highly motivated to “make things happen.”
* Flexible, positive attitude with strong collaborative skills.
* Proficient IT skills (Microsoft Office, CRM systems).
* Willingness to travel extensively, including regular overnight stays.
* Knowledge of hire contracts and T&C's – desirable.
* Knowledge of the hire industry and FM sector – desirable.
* Experience supporting or managing national accounts within the FM sector.
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. Our teams make the impossible possible and the unthinkable doable. We are committed to creating a diverse and inclusive workplace, providing equality of opportunity and a culture of fairness and respect. Your health, safety and wellbeing are very important to us and we provide support through initiatives such as mental health awareness, first‑aid programmes and an employee assistance helpline.
Job Details
* Seniority level: Not Applicable
* Employment type: Full‑time
* Job function: Sales and Business Development
* Industries: Construction
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