A leading SaaS company in Bristol seeks an IT Service Manager to oversee the global IT Service Desk. This position focuses on leading IT support teams, ensuring effective service delivery, and driving continuous improvement initiatives. Candidates should have experience in IT service management, a solid understanding of ITIL principles, and knowledge of Microsoft and cloud technologies. This role offers a competitive salary of up to £60,000 per annum with a hybrid working model. #J-18808-Ljbffr