We are searching for an experienced HR Advisory Manager
Make an Impact at RSM UK We are hiring a HR Advisory Manager to lead our client facing HR Advice Line and HR operations function. You will lead and support a three level advisory model that ensures the right support is delivered to our clients at the right level.
You will lead a team of HR Advisors delivering advice & guidance services at levels 1 & 2 (people, operations, quality, SLAs) and own the triage and escalation of complex queries and support into Level 3, the HR consultancy team.
You’ll also oversee the HR documentation & administration workstream (handbooks, policy suites, contracts, letters, HR Software inputs, surveys and training). This is a client facing leadership role central to our integrated Pay & People offering, working closely with Payroll and HR Software to deliver a joined up service.
Responsibilities
Operate and continually improve a client facing HR Advice Line delivering Level 1 and Level 2 advice.
Triage incoming client queries; assign to Level 1/Level 2 and elevate to Consulting (Level 3) as per agreed criteria.
Manage and develop the people and products within the operations team of HR administrators and documentation experts
Oversee creation and maintenance of client documentation: handbooks, policy suites, contracts, offer letters and HR correspondence.
Line manage Advisors/Admin and Senior Advisors resources; set workflows, rotas, and quality standards.
Work closely with HR Consultants/Senior HR Consultants (Level 3) on escalations and complex cases.
Partner with Payroll on starters/leavers/changes and with HR Software on data accuracy and process automation
Maintain a risk and escalation framework with clear thresholds for Level 3 referral.
Ensure case logging, document control and auditability across advice and documentation.
Qualifications
Operated at Senior HR Advisor / HR Manager level in an advice and guidance environment (outsourced/consulting or complex multi client).
Strong, practical UK employment law knowledge and case handling judgement.
Proven experience leading teams (advice line/advisory/admin/documentation).
Confident running triage, setting SLAs, and ensuring quality and escalation discipline.
Experience with HR documentation (handbooks, policy suites, contracts, letters) and HR admin/HR Software processes.
Client facing communication skills; calm, clear and commercially pragmatic.
Benefits
Hybrid and flexible working
27 days holiday (with the option of purchasing additional days)
Lifestyle, health and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP
Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team
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Experienced hire
Permanent
LIVERPOOL
Consulting
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