Role: IT Support & Systems Engineer Location: Altrincham office based Contract Type: Day Rate Contract or FTC or Permanent Salary: Up to £50,000 DOE benefits Hours: 37.5 per week Mon-Fri I am looking to recruit an experienced IT Support & Systems Engineer to provide hands-on support across internal IT systems and voice platform, for a contact centre client based in Altrincham. The role requires cloud based experience. The successful candidate will join them during an exciting period of growth with the opportunity to develop. This role offers an immediate start. This role instrumental in maintaining operational stability, supporting users across all levels, and ensuring the performance, security, and reliability of core IT services. Do you have proven experience in IT support across 1st/2nd/3rd Line within a fast-paced environment? Do you have an understanding of endpoint management and IT best practices? Are you a self starter? Key Responsibilities of the IT Support & Systems Engineer Deliver internal IT support across Line 1, 2, and 3, covering users, systems, and infrastructure. Manage endpoint estate including laptops, desktops, mobile devices, covering provisioning, support and repairs. Configure and deploy end-user equipment to a high standard against documented processes. Support internal voice platforms, including fault diagnosis across all levels and coordination with third-party suppliers. Provide support and diagnostics for telephony systems. Maintain and support internal IT and VoIP platforms, ensuring high availability and reliability. Monitor network performance, availability, and security, proactively identifying and resolving issues. Perform routine maintenance including patching, firmware updates, and system backups. Coordinate with external vendors and service providers for support and incident resolution. Administer Microsoft 365 and other SaaS platforms, ensuring performance, security, and uptime. Manage user accounts, permissions, and access controls. Monitor system capacity and performance, implementing improvements where required. Maintain clear and accurate technical documentation, including system configurations and processes. Provide responsive and professional support to contact centre leaders.Experience required for this IT Support & Systems Engineer role: Strong troubleshooting and problem-solving capability across systems, networks, and endpoints. Experience managing Microsoft 365 and SaaS environments. Knowledge of VoIP platforms, ideally BroadSoft and/or 3CX. Strong communication skills with the ability to engage both technical and non-technical stakeholders. Highly organised, detail-oriented, and delivery-focused. Able to work independently and take ownership of issues through to resolution. MS-900 certification (desirable).Key Attributes of an experienced IT Support & Systems Engineer Proactive and self-motivated Reliable and dependable Professional and user-focused High level of discretion and integrity A team playerPlease follow the link to apply for this IT Support & Systems Engineer role based in Altrincham for an immediate start. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail