Job Description
Block Property Manager | Watford | Site-Based | £40,000 - £45,000
Your new companyAn exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets.Your new roleAs a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.
Operations and Building Management
* Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard
* Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety
* Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes
* Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes
* Oversee contractor performance, ensuring compliance with service level agreements
* Maintain robust Permit-to-Work and contractor control processes
Health & Safety Compliance
* Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021
* Manage site risk assessment and ensure corrective actions are completed within agreed timescales
* Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates
* Support the development and maintenance of the Building Safety Case and Golden Thread
* Lead on incident response, reporting, and escalation where required
* Carry out regular safety inspections, audits, and monitoring activities
Resident & Client management
* Deliver a high-quality, resident-focused service, ensuring a positive customer experience
* Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days)
* Handle fees related to apartment damage or dilapidation
* Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues.
* Build strong relationships with residents, internal teams, and stakeholders
* Support community engagement initiatives and resident events
Financial & Administrative Management
* Support budget planning and ongoing financial management of schemes
* Monitor expenditure and ensure cost control across all services and projects
* Maintain accurate records, reporting, and documentation in line with company standards
* Manage asset registers and oversee stock control where applicable
General & Portfolio Management
* Support mobilisation of new developments into the portfolio
* Liaise with contractors and suppliers to ensure service delivery meets agreed standards
* Attend regular meetings and provide updates to the Senior Property Services Manager
* Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved
* Participate in an on-call Rota for major incidents
* Travel regularly between sites within the regional portfolio
People Management
* Lead, motivate, and develop team members to deliver high performance
* Support recruitment, onboarding, and training of team members
* Foster a positive, inclusive, and collaborative team culture
You will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).What you'll need to succeed
* Proven experience in block management, or BTR/Flex Living environments
* Strong understanding of high-rise building compliance and health and safety requirements
* Experience managing contractors, budgets, and service delivery
* Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential)
* Experience managing or supervising teams
* Strong customer service and stakeholder management skills
* Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication.
* Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software
* Ability to manage multiple sites and priorities effectively
* Calm and professional approach when handling challenging situations
Desirable:
* IOSH or NEBOSH qualification
* Membership of a relevant professional body (IRPM, TPI)
What you'll get in return
* A competitive salary range of £40,000 - £45,000
* Discretionary bonus
* 25 days holiday + 8 bank holidays (pro rata if part-time)
* Personal Pension Plan (salary sacrifice available)
* Employee Assistance Program
* Life Assurance
* Optical vouchers
* Cycle and Tech schemes
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4789809