Community Midwifery/Outpatients Care Coordinator
We are seeking an organised, proactive, and compassionate Care Coordinator to support the smooth running of our Maternity Community and Outpatient services. This role is central to ensuring high-quality, patient-centred care by coordinating midwifery clinics, managing administrative processes, and acting as a key point of contact for women, families, and the wider multidisciplinary team.
As a Care Coordinator, you will play a vital role in supporting the operational flow of community midwifery services, including booking appointments, arranging home visits, processing discharges, and ensuring timely follow‑up care. You will work closely with midwives, obstetricians, support staff, and external healthcare partners to maintain efficient clinic and service delivery.
You will be responsible for a range of administrative and coordination tasks such as preparing and processing outcome sheets, managing pick lists, cashing up clinics, ordering stock, and maintaining accurate patient records. The role requires excellent communication skills and the ability to manage rapidly changing priorities, particularly when accommodating last‑minute adjustments due to staff availability or urgent patient needs.
This is an ideal opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to supporting outstanding maternity care.
Main duties of the job
* Coordinating community and outpatient midwifery clinics and home visits
* Liaising with women, families, and the multidisciplinary team
* Processing discharges and arranging follow‑up appointments
* Booking appointments and supporting outpatient clinic administration
* Preparing and updating outcome sheets and managing clinic pick lists
* Supporting financial processes, including cashing up clinics
* Ordering and maintaining stock for clinic areas
* Responding quickly and effectively to staffing changes and service needs
* Ensuring excellent communication and continuity of care throughout the maternity pathway
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto‑enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
Qualifications
* Good standard of general education, to GCSE grade C or equivalent, including Maths and English
* NVQ3 in Administration or proven equivalent experience
* Able to undertake further training required for role
* PAS trained + CRIS
* ECDL or alternative IT qualification or equivalent level of knowledge and experience
Experience
* Experience of general office duties in NHS or similar large complex organisation
* Experience of dealing with people
* Experience of clinical record systems
* Current Maternity Liaison experience
* Demonstrated experience of clinic coordination and management
* Experience of reception work in a clinical environment
Skills / Knowledge / Abilities
* Demonstrate an understanding of the role as described in the job description
* Good keyboard skills and knowledge of Microsoft Office including Word, Excel and Outlook
* IT skills for data entry and recall
* Advanced IT skills
* Trained on NHS data collection systems
* Understanding of the NHS
* Able to prioritise and organise own workload
* Work calmly and methodically under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a year per annum, pro rata
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