Job Description
About Iglu Why You'll Love Working Here
At Iglu.com, we're more than just a travel company — we’re the UK’s leading online cruise retailer, and we’re redefining what it means to book a cruise in the digital age.
Working at Iglu means:
* 💬 Flat structure, real impact – Your ideas matter. Everyone contributes, and you’ll see the results of your work fast.
* 🌴 Cruise perks & travel love – We’re in the business of adventure, and you’ll feel it.
* 🧠 Smart, supportive people – Join a talented, close-knit team that genuinely enjoys solving hard problems together.
* 🚀 Room to grow – We’re on a transformation journey, and there’s huge opportunity to shape the future with us.
* Training and development - Paid for training, conferences and certification e.g. AWS Certs.
We combine a passion for travel with a love for technology, delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun.
What you will be doing and why it matters
As a Principal Engineer at IgluCruise.com, you’ll take technical ownership of the CRM and operations domains, helping to shape the evolution of our enterprise platforms and the seamless integration of business-critical systems.
From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow.
You’ll be at the technical heart of a business that’s transforming how people book cruises online — a sector ripe for innovation and full of complexity.
Who will I be working with?
You’ll report directly to the Director of Engineering and play a leadership role across two cross-functional Product Teams focused on CRM and operations.
You’ll be supported by and work closely with:
* The Head of Architecture to align technical direction with target architecture
* The Director of Engineering to drive engineering strategy and team growth
* The Head of QA to ensure high standards of quality, automation, and release confidence
* The Lead Engineers and Software Engineers in the CRM and operations Product Teams
* Business stakeholders as a technical consultant for new idea submissions
Collaboration will be at the heart of your role — ensuring technology choices and development practices are aligned with business needs and delivered with excellence.
What you will own
Enterprise COTS SaaS platforms covering:
* Customer service and sales lead management
* Back office automation platform
* Call centre platform
Bespoke development covering:
* Agent Reservations (Configure, Price, Quote and Book)
* Booking management platform
* Customer Booking Portal
What we are looking for
* Contribute to sprint planning while providing architectural guidance to product teams.
* Shape the long-term technical vision for bespoke software, looking beyond immediate delivery needs.
* Serve as a technical advisor to business units aligned with product teams, with a primary focus on Sales and Customer Service.
* Bring deep expertise in application and platform development.
* Demonstrate strong proficiency in enterprise integration patterns (including APIs and event driven design), AWS and SQL as well as noSQL databases.
* Lead architecture and development decision-making with confidence and clarity.
* Maintain a hands-on approach, effectively balancing strategic thinking with practical implementation.
* Someone who can remain calm under pressure to investigate and resolve technical issues and challenges.
Tech at Iglu:
* We work in an Agile way but let teams decide how to operate within those boundaries
* We are happy with remote and office working
* We are pragmatic about what technologies we use but always are evaluating new tools/languages/frameworks
* We are passionate about Infrastructure as code and AWS is our platform of choice
* We believe in autonomy and responsibility to sit in the teams that are building and deploying the software.
* Small frequent deployments are what we strive for
Experience / Qualifications:
* Experience in running engineering teams or cross functional teams
* Experience designing and developing highly available and scalable distributed solutions ideally ecommerce.
* Experience in Infrastructure as Code
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Experience leading and mentoring a team of software developers
* Extensive experience of C#, MVC and SQL (.net framework and .net core)
* Experience working closely with Stakeholders and wider business
* Experience with AWS (or other cloud technologies)
* Experience with distributed caching
* Experience with search technologies
* Exposure to TeamCity, Octopus and Bitbucket Pipelines