Recruitment Account Manager - Onsite Recruitment
This is an onsite role, Monday to Friday, with some weekend on-call work. Location: Hams Hall, Coleshill.
Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in Coleshill, on a key account in the division, Sainsbury's.
The opportunity to work for a key account within RIS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account.
Key Responsibilities:
* People management across the site.
* Develop a long-lasting relationship with the client and extend the network within the client.
* Promote new business opportunities to the client in cooperation with the Randstad Continuous Improvement team.
* Managing a large team of Account Specialists, as well as experience in high-volume recruitment - in any industry.
* Deliver regular business reviews to key stakeholders within the client base, and feel comfortable leading meetings and presenting to high-level stakeholders.
* Understand the processes, including payroll, billing, and debt management.
* Monitor and improve the invoicing and potential debt.
* Identifying talent and creating opportunities for development.
* Demonstrating inspirational leadership and leading by example.
* Supporting the team with day-to-day activities, such as recruitment and selection and management of ER cases.
* Basic knowledge of ER/HR is required to carry out investigations and disciplinaries.
* Planning of the pipeline in line with the demand of the clients using planning tools.
* Produce relevant and timely management information (MI) for each site.
* Conduct monthly 1-1's using great conversations to drive performance.
KPIs:
* Client satisfaction: Contractual SLA Fulfillment, pool capacity, recruitment plan, new starter fulfillment rates, client satisfaction survey.
* Turnover: Added value, operating lean process, talent satisfaction.
* Team engagement: 1 to 1's, coaching, and development.
* Compliance: Audits, Process Reviews, Database integrity, legislative requirements.
* Cost savings: Track account-specific.
* Business Growth: Generate new business opportunities within existing clients.
Required Experience:
* End-to-end recruitment process across a variety of roles, at a number of sites, and/or clients.
* Minimum 2 years of experience in a similar role.
* Proven experience managing a high-volume staff workforce.
* CV searching and matching job specifications with the desired candidates.
* Interpretation, collation, and delivery of Management Information (MI) through regular onsite visits and formal business reviews.
* Tailor and formulate recruitment plans using a variety of approaches dependent on the labor market.
* Use of a range of Microsoft/Google packages, including Excel/Sheets and PowerPoint/Slides.
* Proven people management experience, including challenging conversations, showing empathy when required, performance management, and 1-1's.
* Succession planning through people development and coaching.
Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy, and maternity, marriage, and civil partnership, religion or belief, sexual orientation, or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us.
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