Brightwork have an excellent opportunity for an Customer Service Administrator to join our client in Edinburgh.
This is an ongoing temporary full time role on a hybrid working basis - Hours of work will be Monday to Friday business hours.
Working within their busy offices, the successful candidate will join the team in providing key support to their administration team, duties will include:
Working within their busy offices, the successful candidate will join the team in providing key support to their administration team, duties will include:
- Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
- Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's
- Keeping on top of busy workload, prioritising tasks and working to deadlines.
- Acting as a main point of contact for the department.
- Investigating and resolving complex customer account queries /issues
The ideal candidate will have:
- Previous Customer Service experience and strong Administrative skills
- Excellent customer service skills and ability to juggle enquiries whilst using internal systems
- Experience working with databases and running reports from these
- Ability to work well under pressure and pick up new systems/processes quick...