Customer Service Advisor
Telford, Permanent, Salary £23,950 – Rising to £24,700 after probation, Monday to Friday, 9 am – 5 pm (37.5 hours a week)
We’re currently recruiting for a Customer Service Advisor to join a well-established and friendly team based in Telford. This is a permanent opportunity offering a great starting salary with a pay increase following probation. In this role, you’ll be the first point of contact for customers; whether it’s over the phone or via email/chat. You’ll play a key role in delivering a positive customer experience and making sure every interaction is helpful, efficient, and friendly. Full training and support will be provided. We just need a genuinely passionate customer services champion that is chatty and takes pride in their work.
Key Responsibilities:
* Responding to incoming customer enquiries via telephone, email, and webchat in a professional and approachable manner
* Processing customer orders quickly and accurately, ensuring a smooth and stress-free experience
* Advising customers on the company’s wide range of products and services, helping them find the right solutions
* Investigating and resolving customer queries or complaints with empathy and a focus on first-time resolution
* Taking payments from customers over the telephone and ensuring all data protection rules around card payments are strictly adhered to.
* Updating customer records and managing order-related information using internal systems
* Supporting wider team operations such as website updates, stock queries, and service improvements
* Collaborating with colleagues to ensure service levels and response times are consistently met
* Providing feedback from customers to help improve products and the overall customer journey
* Taking a genuine interest in your customers and building rapport with them to encourage future loyal returning customers
The Ideal Candidate Will Have:
* Excellent verbal and written communication skills
* A friendly, empathetic, and customer-focused attitude
* Good attention to detail and the ability to multitask
* Confidence in using basic IT systems and a willingness to learn new tools
* A proactive and positive approach to problem-solving
* Previous experience with live chat or customer communication platforms (desirable, but not essential)
What’s in it for you?
* Full training provided
* Friendly and supportive team environment
* Monday to Friday schedule – no evenings or weekends!
* Opportunities for growth and development within the business
We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
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