GB Copiers are a Company based in Stoke on Trent who supply nationwide on - demand print services since 1995. A vacancy has arisen for a Service Receptionist/Field Co Ordinator to join our well-established Company. We use bespoke computer systems, therefore, training will be given.
The Service Coordinator will provide support to clients over the phone.
Monday - Friday 9am-5pm (1/2 hr lunch)
Other responsibilities will include:
Answer phone calls, meet and greet clients who visit our offices
Operate our Service Management system
Log and allocate all service calls to our technicians.
Check and close service calls.
Place out of area service calls with 3rd party suppliers
Raise toner orders from our service system and via phone/email.
Pick toner for local deliveries and postage
Close down toners, chargeable and none chargeable
Prepare Reports for the Operations Director on a monthly basis and as and when requested.
Attend service meetings with Operations Director when required
Additional administration when members of the team are absent/holiday cover
Stationery orders
Email meter reading requests
Perform other duties as directed by management
Skills Required:
An analytical mind will be useful
Operating our service mangement system on a daily basis
Pleasant and confident telephone manner
Good communication and interpersonal skills
Good at Building relationships
Organised and proactive
Able to Multi task and resolve issues
Problem solving
Good PC skills (knowledge of Outlook, Excel and Word)
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Company pension
* On-site parking
Language:
* English (required)
Work Location: In person