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Client:
TUI
Location:
Carlisle, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
988511d0eb56
Job Views:
14
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
ABOUT THE JOB
* Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun.
* Technology is evolving every day, so is TUI. By providing you with the best tools, you'll gain knowledge, skills, and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life, and improve customer loyalty.
* If things don’t go to plan, your support network will help you investigate and resolve any questions or complaints.
* You’ll embrace change and rise to the challenges of a customer-focused role.
* Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’.
* You’ll be assigned a Learning Coach who will guide you throughout the scheme with the aim of achieving a Level 3 Travel Consultant qualification. 20% of your working week will be dedicated to working through standards on your online learning platform, completing assessments, and updating your portfolio of work evidence.
ABOUT YOU
* An understanding of what ‘excellent customer service’ looks like and confidence to deliver it.
* Strong commitment and drive to achieve goals.
* Team player who engages and collaborates with customers and colleagues.
* An organized individual who takes pride in their work and its delivery.
* Passion for working within tourism and actively growing and developing.
* Self-motivated and willing to act on feedback, taking ownership of your development.
* Determined and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification.
* Grades 9–4 GCSE in English and Math or equivalent are preferred.
* Flexibility to work variable shifts, including evenings and weekends, in line with customer demand and store hours. Shift patterns are usually shared 4 weeks in advance.
OUR OFFER
* Fantastic holiday benefits including discounts, special offers, and the option to purchase additional ‘TUI time off’.
* Competitive salary with a commission scheme rewarding exceeding targets.
* Health and Wellbeing support in five key areas: Financial, Health, Social, Community, and Career.
* An inclusive environment with a Culture of Care.
* Disability Confident Company.
* Investment in your development, starting with an interactive web-based workbook alongside your store induction.
We love to see your uniqueness shine through and inspire the future of travel. To learn more about our Diversity & Inclusion initiatives, please visit our website.
If you need further information regarding this opportunity, please email us.
To apply, please answer the questions fully. Part of the process involves completing an online assessment, which you can do after submitting your application or shortly thereafter.
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