Job Number: BU03671
School/Department: Digital Services
Grade: 8
Salary Information: £46,735 - £55,755 p.a. (Grade 8)
Contract Duration: Permanent
Responsible to: Head of Digital Infrastructure
Closing Date: 19-04-2026
Applications are invited for the full time post within Digital Infrastructure, part of the Directorate of Estates and Digital Infrastructure as a Senior Windows Engineer. We are looking for a highly skilled Senior Windows Endpoint Engineer to work within the Digital Infrastructure team. This role holder will work alongside the wider End User Device team and Head of Digital Infrastructure to continue to improve and modernise our Edge technology services. The role holder will also support the Digital Infrastructure team with complex technical issues.
Candidates should be educated to postgraduate degree level (or equivalent) in a relevant STEM subject area or possess equivalent relevant professional experience in a related field. Candidates should have previous experience in a large enterprise environment supporting over two thousand Windows desktops/laptops using Microsoft Intune and the wider Office 365 and Entra environments.
The successful candidate will be expected to commence as soon as possible.
The ability to communicate in Welsh is desirable for this post.
The post is permanent and full-time and benefits from being eligible to the nationally supported USS pension scheme and various other employee benefit schemes.
This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.
Applications will also be considered to carry out this role on a part-time or job share basis.
Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.
Informal enquiries can be made by contacting: Samantha Butler, Head of Digital Infrastructure (s.butler@bangor.ac.uk), 01248 388192.
Committed To Equal Opportunities
Digital Infrastructure is responsible for providing, developing and maintaining IT facilities and services across the University and technically supporting staff and students to use those facilities and services. Digital Infrastructure has a good reputation within the University, providing reliable and resilient infrastructure, services, applications and facilities. We pride ourselves on being helpful, friendly, and responsive to user needs. Digital Infrastructure sits within the Directorate of Estates and Digital Infrastructure, comprising of 5 distinct areas and 100 staff.
Purpose of the Job
To provide a high level of knowledge in Microsoft Intune and related Office 365 and Entra systems to manage the Windows desktop and mobile estate. This role will include co-ordination with the Edge Device Team leader to manage the annual update cycles of operating system and software for the 1000 PC open access estate. The role holder will need to proactively build relationships with teams across the Directorate and wider university, especially with the support teams, End User Technology teams and Digital security teams.
Main Duties and Responsibilities
* Lead service improvements and participate in projects by analysing requirements and delivering innovative solutions, co-ordinating with contractors, vendor, the wider HE sector and consultants as required.
* Assess any security risks on endpoints working alongside the contracted SIEM / SoC provider and Security teams to remediate and resolve identified issues.
* Lead improvements in endpoint health reporting within Intune.
* Lead on developments in the delivery of Windows security updates.
* Maintain and update system documentation, offering guidance to colleagues across the university.
* Provide specialist and high-level technical advice, direction and input in the delivery of an effective and high-quality end user device provision.
* Work with the Security and wider Digital Infrastructure teams to enable renewal of cyber-essentials across the University estate.
* Support and develop the usage of additional security tools including Bitlocker, WindowsHello for Business, and LAPS.
* Support the End Device team with application packaging and deployment.
* Participation in projects across the wider directorate to assist with the provision of a high quality, secure end device service.
* Work with the Head of Infrastructure, End User technology Manager, and Edge Device team leader to assess and evaluate potential suppliers and partners.
* Respond to support requests from technical colleagues and the wider university following the principles of ITIL.
* Keep technical knowledge current engaging with professional development opportunities, user groups and conferences.
* Assist with the routine update and configuration of Windows licence servers.
* Other duties as required in line with role scope and experience.
Other Duties And Responsibilities
* The post holder will be expected to participate in performance review and developmental activities.
* The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
* The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themself and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
* The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.
* There will be the occasional periods of working outside core hours (0800:1800), for example, Bangor University events such as welcome week, confirmation and clearing, major upgrades, etc.
Person Specification
Qualifications/Training
Essential
* Degree in a relevant STEM subject area or possess equivalent professional experience in a related field.
* Significant proven experience of delivering improvements with Microsoft Intune and End User device service.
* Membership of appropriate professional bodies.
Desirable
* Other relevant IT or AV qualifications.
* Microsoft Intune or Windows Configuration Certification.
* Postgraduate degree in a relevant STEM subject area.
* Full UK driving license.
Experience/Knowledge
Essential
* Current Microsoft Windows enterprise device deployment, reporting and operations experience within a Microsoft M365 environment, developing Intune and Autopilot configurations.
* Experienced in creating custom Microsoft Windows images.
* Experience in reporting client health and vulnerabilities using Microsoft Intune.
* Experience of working with centralised Endpoint Management tools including Microsoft Endpoint Configuration Manager, Intune, Active Directory and Group Policies.
* Demonstrate strong logical diagnostic skills to troubleshoot and resolve complex issues.
* Experience in application packaging and deployment through Microsoft Intune.
* Experience of using scripting languages, such as Microsoft Powershell, to automate administrative tasks within Windows environment.
Desirable
* Experience working in Higher Education/Further Education/the public sector.
* Experience with a Windows hybrid-joined environment secured by 802.1x.
* Experience operating in a more secured Windows environment, such as Microsoft Hello and conditional access.
* Familiarity with additional enterprise solutions such as Jamf, Sophos, Altiris or SCCM.
* Experience of developing, deploying and managing a VDI environment.
* Experience of computer procurement, budgeting and working with national frameworks.
Skills/Abilities
Essential
* Excellent written and oral communication skills with the ability to present information professionally tailored to the appropriate audience and stakeholders.
* Demonstrable pro-active approach to professional development, with a willingness to undertake additional training as required.
* Demonstrable ability to prioritise own workload to meet the deadlines and objectives of a project or the wider department requirements.
* Able to produce policies and procedures to maintain a consistent and structured approach to the service.
Desirable
* The ability to communicate through the medium of Welsh is desirable for this role. If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.
General
The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.
We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.
Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.
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