Posted: 16 June
The role
IT Change Co-ordinator
An opportunity has arisen to join the IT function within this fast-paced logistics environment to assist the delivery of the IT Change Management process. The IT Change Coordinator is a key role within the IT Team and will be expected to manage smaller scale IT infrastructure changes and act as IT work-stream lead on business projects alongside maintaining service levels in the IT support environment.
Additionally, the IT Change Coordinator will form an essential point of contact to establish and support new products and processes being developed and launched.
The IT Change Coordinator is required to work within Service Delivery and act as a point of engagement on a daily basis for support and project teams. They will be responsible for performing risk and conflict assessments and prioritizing key activities with stakeholders across the business and 3rd parties.
Act as the interface between business representatives and technical resource for change communication ensuring all stakeholders are aware of the scheduling coordination and communication of change and to manage expectation.Identify potential risks and conflicts prior to a deployment and ensure all necessary checks are carried out before implementationEstablish and document business and IT requirementsAssist in solution evaluation and recommendation to businessPlan change across all environments, schedule coordinate, and manage end to end change through the development and support lifecycleProduction of test packs and ensure all hardware and software changes are auditableSystem testing and assisting with user acceptance testingDeveloping and maintaining project plansIdentify and secure internal (and external) resource for changeManagement of third-party suppliers to implement change and to agreed service levels.Provide 2nd line support of IT service provision and application high severity issues and major incidents to ensure issue resolution.Coordinating 3rd parties to identify and address security vulnerabilitiesProducing test scripts, testing, and managing installations into the live environments.Coordinating new user setup including Asset and License ManagementEscalating high severity issues in accordance with process to ensure a timely resolutionAttending meetings from time to time, either onsite or at an alternative locationIdentifying and addressing slippage, issues or risks. escalating where necessary to ManagementEnsure sound and timely handover to the IT Change team and to operational teams.Ensure all change documentation is produced, stored and distributed appropriatelyMonitor spend against budget and gain appropriate sign offSupport the business with out of hours support for critical issues on a rota basisRequired Skills:
Exposure to Change Management within a fast-paced environmentMethodical and structured approach to problem solvingExcellent communication skills both written and verbalMaterial creation, user support and guidanceAbility to influence decisions across key stakeholdersAbility to work effectively with 3rd party service providersAdministration skills with an eye for detailSelf-motivatedExcellent approach to planning work and managing prioritiesDesired Skills:
Experience of Project Management within an IT environmentExperience of working within the Logistics industry would be an advantageKnowledge of ITIL service support principlesGood training and presentation skillsGood technical appreciationKnowledge of applications used within Best Food LogisticsEducation or Equivalent Experience:
Recognised accreditation in Project Management (eg Prince, Agile) would be an advantageRecognised accreditation in ITIL would be an advantageClosing Date:29th June 2026Department:ITHours:37.5 hours per weekLocation:HoddesdonReference Number:booker/TP/786106/31060Salary:Competitive
