FT Recruitment Group are partnering with a well-established IT Managed Service Provider (MSP) who are looking for an IT Account Manager to join their growing team, based at their offices in Westhill, Aberdeenshire. This is an excellent opportunity for candidates with an IT / Technology Support background, looking to move into a client-facing role and focus on building relationships, delivering exceptional client experiences, and helping businesses achieve their digital transformation goals. Main duties include: Conduct Quarterly Business Reviews (QBRs) with client Create and present detailed technology roadmaps and commercial proposals Develop strong, long-term client relationships across all levels of business Handle client queries, feedback, and complaints in a professional manner Communicate company and technology updates clearly to clients Collaborate with internal technical teams and solution specialists to deliver accurate, up-to-date advice Identify and act on new commercial opportunities within existing accounts Proactively seek to enhance the customer experience and streamline internal processes Stay informed about emerging technologies, market trends, and new products Suitable candidates should have the following: 4 years’ experience in customer success or IT account management, ideally within an IT MSP environment Proven ability to build strong relationships with clients across multiple sectors Excellent presentation, negotiation, and interpersonal skills Ability to communicate complex technical concepts in a clear, business-focused way A results-driven mindset with a track record of achieving KPIs and business objectives 1st Line/2nd Line technical understanding of core IT products and services, including Microsoft 365, Windows Server, Azure, Antivirus and Security Solutions Candidates should be based locally to Aberdeen, and must hold the Right to Work in the UK.