Salary: £40,000 - 45,000 per year Requirements: Proven experience in a 3rd line support role within an MSP environment Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365 Experience with virtualisation platforms such as VMware or Hyper-V Hands-on experience with Windows Server environments (2012/2016/2019/2022) Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing) Strong problem-solving skills and ability to handle escalated technical issues Excellent communication skills for working with technical and non-technical colleagues Microsoft certifications (AZ-104, MS-100, MS-500) are desirable PowerShell scripting or automation experience is desirable Familiarity with backup, security, or monitoring tools is desirable Responsibilities: Provide 3rd line support for escalated issues from the Infrastructure & Projects team Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support Collaborate with the team to ensure high availability and reliability of client systems Document solutions and knowledge for the team to improve operational efficiency Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations Technologies: Azure Cloud Firewall Hyper-V Support Microsoft 365 Office 365 PowerShell Security TCP/IP VMware Windows DevOps More: We are a growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse range of clients. Recognized for our technical expertise, excellent client service, and a collaborative team culture, we offer a competitive salary of up to £45,000 along with benefits such as yearly bonuses, flexible/hybrid working options, training and certification support, and a pension scheme. Join us for a rewarding career with opportunities to advance into our professional services division. last updated 9 week of 2026