Job Description
Overview:
DCS Technology are proudly working in partnership with our client based in Lincolnshire. We're searching for a Service Desk Engineer to join their team due to organisational growth.
What will you get up to?
As Service Desk Engineer, you will be the first point of contact for the end user for all trouble-shooting and technical issues.
Responsibilities:
1. Respond and provide swiftly and professional to incoming support tickets via phone, email and face to face.
2. Manage and take ownership of assigned support requests ensuring an accurate and first-time resolution.
3. Document, log and categorise incidents and issues in-line with organisation policy & procedure.
4. Deliver hardware and server-based support when immediate solutions are not possible upon first attempt.
5. Investigate and conduct thorough diagnostics with the end-user to enable a first-contact resolution or decrease support requests in the future.
6. Conduct administrative tasks to meet enable smooth operations such as
7. Create and erase new or past employee accounts
8. Keep stock of IT assets and equipment assignments
9. Oversee and document IT equipment movements (new user kits, office re-locations etc.)
10. Review and track event logs
11. Document proc...