Ormiston Families Location: HMP Highpoint (South), Stradishall, Newmarket, Suffolk CB8 9YG Salary: £15,386 per annum, based on Real Living Wage of £13.45 per hour Hours: 22 hours per week on average, See working hours information Contract: Permanent, required as soon as possible Reference: 0720 We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Highpoint, providing a personal welcome for first-time and returning visitors to help them access the services available to them. We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assisting on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families, and helping to maintain positive, healthy and supportive family relationships. Your responsibilities Ideally, you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills, sometimes under challenging circumstances, whilst embracing a non-judgemental and empathetic work ethic. Experience of providing play activities for children of a range of ages is essential. What you will need You will need to have access to your own transport as HMP Highpoint is not accessible by public transport. Working hours We run the visit centre on Wednesdays/Fridays/Saturdays/Sundays and Mondays, and the rota-based shift pattern for this post is as follows: Mondays (5 hours – 12noon to 5pm (with no unpaid break), Wednesday (5.5 hours – 9am to 3pm with 30-minute unpaid break) Fridays (5 hours – 12noon to 5pm (with no unpaid break), And one full weekend every other weekend Saturday (5 hours - 12pm to 5pm with no unpaid break) and Sunday (8 hours – 8.30am to 5pm with 30-minute unpaid break). For all options, a degree of flexibility will be required at times to meet operational demand. About us HMP Highpoint, part of the main HMP Estate, offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role. For more information Please read the Job Pack (pdf). To find out more, please contact Alison Herron by calling 01245 552453. How to apply To apply, please complete an application by visiting our website. Closing date: 9.00 am, 11 May 2026.