Overview
Customer Host (NEW STORE!) role at White Stuff in Canterbury. This is a 4-hour contract; weekend availability may be required.
Who You Are
You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment, and you will inspire others with your passion and support.
Primary Objective Of The Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
* Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
* Understanding shop KPIs and working to continuously improve them.
* Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
* Engaging customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
* Using knowledge of promotions or discounts to inform customers and increase sales.
* Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
* Maintaining high visual standards in store.
* Supporting floor moves, mannequin and window displays, and replenishment.
* Understanding the features (fits, style, fabrics) of our product ranges and explaining these to customers to support their buying decisions.
Shop Operations
* Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
* Supporting stock management processes such as stocktakes.
* Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with customers and ensure daily/weekly actions are followed.
* Being a team player and taking an active role in team briefs.
* Understanding and complying with Health & Safety and emergency procedures in store.
* Having a professional approach to internal customers, head office departments, centre management (where applicable) and any other visitors.
* Efficiently and accurately fulfilling ship-from-store and Click + Collect processes.
Doing Good Stuff
* Awareness of our charity partner and the positive impact this has, including supporting events or charity promotions.
* Understanding our approach to ethical sourcing and environmental impact to explain this to customers and the team.
Benefits
As a Customer Host at White Stuff you will be entitled to an array of great benefits, some of which include:
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 days paid (as per your contracted hours) per year to volunteer in the local community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest free season ticket loan
* Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Seniority level
Entry level
Employment type
Part-time
Job function
Customer Service
Industries
Retail Apparel and Fashion
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