We are looking for an Aquatics Quality Coordinator to support the delivery and continuous improvement of our swimming programmes.
Responsibilities
* Lead the development and maintenance of high‑quality swim teaching standards across all aquatics programmes.
* Mentor and support swim teachers to improve teaching practice, confidence, and programme delivery.
* Support customers with performance‑related queries by delivering clear, timely, and appropriate updates.
* Provide swim lesson cover where required to support programme continuity.
* Ensure learn‑to‑swim programmes are delivered in line with national governing body frameworks and best practice guidance.
* Conduct regular lesson observations to monitor teaching quality and provide constructive feedback to swim teachers.
* Identify training needs and support the professional development of swim teachers.
* Assist with the onboarding and practical induction of new swim teachers.
* Work with the Aquatics Coordinator to ensure programme delivery maintains consistent teaching standards across all sites.
* Support the Aquatics Development Manager in reviewing programme structure, progression pathways, and curriculum delivery.
* Monitor participant progression to ensure swimmers are progressing appropriately through the programme stages.
* Review lesson plans, teaching resources, and delivery methods to ensure they support effective learning outcomes.
* Support the implementation of quality assurance processes and continuous improvement initiatives within aquatics programmes.
* Ensure aquatics programmes operate in line with safeguarding, health and safety, and organisational policies.
* Support teachers with behaviour management, inclusion strategies, and adapting lessons to meet individual swimmer needs.
* Assist with resolving customer queries relating to swimmer progression, lesson delivery, and teaching quality.
* Understand and utilise our system software (e.g., Coursepro and Legend).
Qualifications
* A passion for swimming and experience of working with children and adults.
* Experience delivering swim lessons to a variety of abilities and ages, including junior, adult and school swimming.
* Ability to work unsupervised as well as part of a team.
* Available and able to work unsocial hours including evenings, weekends and bank holidays.
* Level 2 teaching certificate – Swim England, STA or ASA.
* Life‑saver qualification – desirable.
* Safeguarding qualification – desirable.
* Parent & Child qualification – desirable.
Skills & Competencies
* Strong understanding of learn‑to‑swim frameworks such as Swim England standards.
* Ability to observe, assess, and improve teaching practice.
* Knowledge of progression pathways (from beginner to advanced swimmers).
* Confidence in delivering high‑quality demonstrations and feedback.
* Reliable, committed and conscientious.
* Motivated and approachable.
* Open to new ideas and working practices and ability to embrace change.
* Excellent team player.
Benefits
* Free access to our award‑winning gyms and exercise classes for you and a +1.
* Employee discounts and wellbeing platform.
* Healthcare cash plan.
* Free 24/7 access to GPs using our SmartHealth plan.
* Employee Assistance Programme – support for when you need it most.
* 23 days annual leave plus 8 days bank holiday.
* Internal recognition schemes.
* Opportunities for training, development and progression.
* Free onsite parking – subject to availability.
* Hybrid and family‑friendly policies.
* Generous company sick pay scheme.
* Employee referral scheme.
* Company pension scheme.
* Death in service benefit.
* And much more.
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