Purpose of the Role To proactively support the Store Management Team by:
Maximising sales and profitability through exceptional customer service
Maintaining high visual merchandising and store standards
Ensuring team performance meets company expectations in the absence of the management team
Overseeing the smooth and efficient running of the store when management is not present Key Responsibilities Team Management
Assist in training, developing, and coaching team members in collaboration with the Store Management Team
Provide store performance feedback to the Regional Manager as needed Store Operations
Maintain visual merchandising standards and implement window display schemes
Ensure compliance with promotional activities and store layout guidelines
Support stock control, cash handling, and in-store security procedures
Help maintain a clean, safe, and healthy working environment
In the absence of the manager, create staffing schedules that align with the allocated payroll budget and ensure the store is adequately staffed
Report maintenance issues using the designated software systems
Adhere to all Health & Safety policies and procedures Communication & Reporting
Communicate regularly with the Store Manager, Regional Manager, and Support Teams
Respond promptly to internal communications
Stay updated with company policies, procedures, and Head Office updates Financial & Analytical Duties
Assist in analysing store performance
Monitor daily footfall and conversion rates, and take action to improve performance
Work towards achieving Average Transaction Value (ATV) and Items Per Basket (IPB) targets
Help control stock loss and ensure accurate completion of administrative procedures Brand & Customer Engagement
Promote the Bonus Club loyalty programme in line with GDPR guidelines
Lead by example in delivering outstanding customer experiences
Stay informed on product knowledge and internal systems through ongoing training Additional Responsibilities
Support new store openings, relocations, and closures as required
Adhere to all internal policies, including the Whistleblowing Policy
Complete all mandatory e-learning and personal development modules
We are looking for someone who will be Fully Flexible most of the time.