Overview
London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.
We deliver World Class care together and are committed to equal opportunities, diversity and inclusion.
What will your duties include?
* Process incoming and outgoing communications in the Security Operations Center.
* Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders.
* Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, and overhead paging.
* Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers.
* Lead projects associated with strategic initiatives.
* Develop and prepare presentations to various audiences.
* Ensure the LSOC is operated and compliant with DBS checks as required to verify any previous criminal convictions.
* Coordinate the response to emergencies in line with Emergency Operations Plans and Business Continuity Plans for a large organization.
* Assist in coordinating CCL's response to emergencies and support response teams for various emergency code calls (First response) teams.
* Operate 24/7/365 security operations and manage regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third-party management systems.
What we need from you?
* Valid SIA Public Space Surveillance (CCTV) license (Essential).
* Security NVQ's (Essential).
* Control Room experience (Essential).
* Military or Police experience (Preferable).
* Valid SIA Door Supervisor (Preferable).
* Up to date security experience within a corporate or healthcare background (Highly Preferable).
* Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for a large organization, preferably in a major city (Essential).
* Demonstrable experience using up-to-date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third-party management systems (Essential).
* Experience in emergency situations and ability to take operational control of first responders within defined processes and procedures (Essential).
What makes us different?
Cleveland Clinic London are looking to recruit a Control Room Operator to join our Protective Services Department. The control room operator will also assist in coordinating CCL's response to an emergency and support the response teams for the various emergency code calls (First response) teams. The control room operator is responsible for the operational, technical and administrative functions of the Protective Services Department when on duty and acts as a resource for the team members on shifts. Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
What can we offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation to provide meaningful, tailored support and development opportunities for our caregivers, along with a range of benefits, including:
* 210 hours annual leave plus Bank Holidays
* Double-matched salary exchange pension - contribute 5% and we'll contribute 10%
* Private Medical & Dental Insurance
* Life Assurance
* Season Ticket Loan & Cycle to Work schemes
* Workplace Nursery Scheme
* Wellbeing Hub with mental health, coaching and EAP support
* Earned Wage Access - early access to part of your pay when needed
* Discounts on food, retail, and more
Compliances: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be completed. This position complies with legal and regulatory requirements such as CQC, Joint Commission and SIA licensing requirements. We are an equal opportunities employer and will make reasonable adjustments to interview arrangements and employment conditions for disabled applicants where practicable.
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