Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS Web
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
About Us
The Vale Medical Group is committed to preserve and enhance its good reputation for being an innovative practice with a long tradition of caring. We will:
Treat you with respect and courtesy at all times
Provide you with advice and treatment in a timely manner
Help you make decisions about your health by treating you as an equal
Discuss what treatment is available and refer you on to other experts where necessary
Act as your advocate and guide through health and social services
Ensure a safe and effective service and environment for both staff and patients
Maintain confidentiality in what we discuss and the records we keep on your behalf
Keep up to date with developments in health care by continuing to learn
Through the process of continuous monitoring and auditing, continue to improve our healthcare services
Details
Date posted
19 February 2026
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A
Job locations
Long Clawson Medical Practice
The Sands
Long Clawson
Melton Mowbray
Leicestershire
LE14 4PA
The Stackyard Surgery
1 The Stackyard
Croxton Kerrial
Grantham
Lincolnshire
NG321QS
Job Description
Job responsibilities
The Following Are The Core Responsibilities Of The Receptionist. There May Be, On Occasion, a Requirement To Carry Out Other Tasks. This Will Be Dependent Upon Factors Such As Workload And Staffing Levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS Web
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Job Description
Job responsibilities
The Following Are The Core Responsibilities Of The Receptionist. There May Be, On Occasion, a Requirement To Carry Out Other Tasks. This Will Be Dependent Upon Factors Such As Workload And Staffing Levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS Web
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative duties
Experience of working in a healthcare setting
Qualifications
Essential
Educated to GCSE level or equivalent
GCSE Mathematics and English (C or above)
Person Specification
Essential
Educated to GCSE level or equivalent
GCSE Mathematics and English (C or above)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Vale Medical Group
Address
Long Clawson Medical Practice
The Sands
Long Clawson
Melton Mowbray
Leicestershire
LE14 4PA
Employer's website
(Opens in a new tab)
Employer details
Employer name
Vale Medical Group
Address
Long Clawson Medical Practice
The Sands
Long Clawson
Melton Mowbray
Leicestershire
LE14 4PA
Employer's website
(Opens in a new tab)
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