Job Description
Whenever customers visit the British Airways Lounge at Edinburgh Airport, you’ll be there to greet them with 5-star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
What will you be doing as a Lounge Host:
Your task will be to uphold our high standards by making sure that our customers get a great experience. That means being smart, cheerful and approachable, keeping counters and displays in tip-top condition, clearing tables promptly, and making sure BA specifications and guests’ expectations are met on every shift.
* Ensure that customers are given a prompt and efficient service
* Assist in the preparation of food and snacks.
* Keep the kitchen and restaurant areas in a clean and tidy state at all times.
* Provide a friendly, efficient and hygienic service to all customers.
Qualifications
You don’t need any experience just an appetite for excellent customer service, an eye for detail, an appreciation for good food and the rest we can teach you.
Additional Information
Alongside working with the best teams, we also offer great benefits alongside your career as a Lounge Host, which include:
* Bespoke training and development
* Opportunities for progression across the UK, Ireland and Europe, most of our managers have been internally progressed and developed.
* 20 days holiday, increasing with length of service
* Birthday holiday
* Apprenticeship (development journey) opportunities
* Discounts available on the high street shops, holidays, gyms and cinemas
* Recognition scheme
* Wellbeing assistance
* Free meals whilst on shift
* Pension
This role is a mix of both early and late shifts, 37.5hrs per week, 5 days out of 7. We are open seven days per week and bank holidays.
Please note that this role is based at an international airport and therefore successful applicants will require photographic ID and pass a basic disclosure. In order to obtain an airside pass we will need verifiable evidence of your past 5 years of work/education history.